Privacy Policy

Top-line, as time is precious!

Only basic personal details required to process your order are collected. Your name, address, email address or any other information will not be released to any outside party. I will not trade, sell, resell, or redistribute information that you provide to any companies, organisations or individuals. my policy is to keep all personal information completely confidential and solely for internal purposes and servicing any transaction you make with me. No credit/debit cards details stored by me.

For those that like the detail!

In this privacy statement, I explain what I do with the data I obtain about you via https://annettecphotography.com.

In processing I comply with the requirements of privacy legislation.

That means, among other things, that:

  • I clearly state the purposes for which we process personal data. I do this by means of this privacy statement;

  • I aim to limit our collection of personal data to only the personal data required for legitimate purposes;

  • I first request your explicit consent to process your personal data in cases requiring your consent;

  • I take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;

  • I respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact me.

1. Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

Squarespace, my website analytics provider, collects such information to learn about site traffic and activity. I can then use this data to improve the website.

2. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

These necessary and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

3. Data

When you buy something on this website, i collect personal information from you to fulfil the order. I may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase.

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, my online store hosting provider, so that they can provide website services to me.

Our payment processor(s) will also collect payment information from you. You can read their privacy policy’s at :

  • Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

  • Apple Pay -You can read Apple Pay’s privacy policy at https://developer.apple.com/apple-pay/terms/apple-pay-web/

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

4. Subscribe

When you subscribe on this website, I collect personal information from you to enable your member site access. I may collect information like your:

  • Billing and shipping address

  • Details relating to your subscription

  • Email address

  • Name

  • Phone number

I share this information with Squarespace, my website hosting provider, so that they can provide exclusive member site hosting services to me.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

4. Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

5. Customer Accounts

If you create a customer account on this website, I collect personal information to improve the checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

I share this information with Squarespace, my website hosting provider, so they can provide website services to me.

6. Emails

I may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. I share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

I may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these fulfilment messages.

I share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on my behalf.

7. Squarespace Payments

When you make a purchase from us on this website, I use Squarespace Payments as my payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

Terms of Service

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing the Annette C Photography website, mobile or tablet application, (collectively “My Website”) you agree to be bound by these terms and conditions (“Terms”) and our Privacy Policy.

1. INFORMATION ABOUT ME AND HOW TO CONTACT ME

1.1 Who I am. I am Annette Cuthbertson and I operate the website annettecphotography.com via Squarespace.

1.1.1 annettecphotography.com is a fine art photography site selling goods associated to my photography.

1.2 How to contact me. You can contact me by via the Contact page. I will endeavour to respond to all queries within a suitable time.

1.3 How we I contact you. If I have to contact you I will do so by telephone or by writing to you at the email address or postal address you provided in your order.

The necessary small print!

2. THESE TERMS

2.1 Our contract. These terms and conditions (Terms) apply to your use of and access to my website, and to the order by you and supply of goods and services by me to you (Contract). I may amend these terms from time to time. Every time you wish to use our goods or services, please check these terms to ensure you understand the terms that apply at that time. These Terms were most recently updated in May 2025.

2.3 Why you should read them. Please read these Terms carefully before you create an account with me. These Terms tell you who I am, how I will provide goods and services to you, how you and I may change or end the Contract, cancel an order what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

3. OUR CONTRACT WITH YOU FOR GOODS AND SERVICES

3.1 Placing your order. Please follow the onscreen prompts to place an order for goods or services. Each order is an offer by you to buy the goods or services specified in the checkout subject to these Terms.

3.2 Correcting input errors. The order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted in any online form by you or invoice provided by us prior to the goods or services being provided (Order Form) is complete and accurate.

3.3 Acknowledging receipt of your order. After you place an order, you will receive an email from me acknowledging that I have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 3.4

3.4 Accepting your order. Our acceptance of your order takes place when we receive payment, at which point the Contract between you and us will come into existence (Order Confirmation). The Contract between you and I will only be formed when we send you the Order Confirmation.

3.5 If we cannot accept your order. Following acceptance of your order, if we are unable to process your order, we will contact you and will not charge you for the good(s) or services. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or services, because we are unable to meet a delivery deadline you have specified or your order breaches any of our terms or policies.

3.6 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can state your order number whenever you contact us about your order.

4. OUR GOODS (PRINTING, MOUNTING AND FRAMING)

4.1 Our goods. We provide a number of goods including printing, mounting and framing. To order goods, you must undertake the process in clause 3. The types of printing, mounting and framing options are available on my website and are updated from time to time. The images of the goods on our website are for illustrative purposes only. Please note that viewing of an image over technology can introduce a perception of colour variation unless monitor is colour calibrated. The actual print is a true rendition of the original file.

5. DELIVERY

5.1 Delivery of the goods. I shall send you an email to confirm the goods have been dispatched and shall aim to dispatch the goods as follows:

5.4.1 prints dispatched to your nominated address within 48 hours of your order being accepted; or

5.4.2 mounted prints dispatched within five working days of your order being accepted; or

5.4.3 hand-made framed prints dispatched within 10 working days of your order being accepted;

The above time frames are targets only.

5.2 Delivery costs. The costs of delivery to you will be as displayed on my website as applicable.

5.3 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then I will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any goods you have paid for but not received.

5.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the delivery company will inform you of how you may receive your goods. You should refer to the terms and conditions of the delivery company for more information.

5.5 International delivery.

5.5.1 I deliver to the countries listed on the website (International Delivery Destinations). However, there are restrictions on some goods for certain International Delivery Destinations, so please review the information on that page carefully before ordering goods.

5.5.2 If you order goods from my site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that I have no control over these charges and I cannot predict their amount.

5.5.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

5.6 Accuracy of frames. Although I have made every effort to be as accurate as possible, because some of the frames are handmade, their sizes, weights, capacities, dimensions and measurements indicated on our site have a reasonable industry standard tolerance.

5.7 Goods packaging may vary. The packaging of the product may vary from that shown in images on our websites.

5.8 Making sure your measurements are accurate. If we are making a frame to measurements you have given us you are responsible for ensuring that these measurements are correct. You will not be able to receive a refund for any mistakes as a result of incorrect measurements being provide to us.

6. OUR RIGHTS TO MAKE CHANGES TO GOODS

6.1 Minor changes to the goods. We may change the goods:

6.1.1 to reflect changes in relevant laws and regulatory requirements; and

6.1.2 to implement minor technical adjustments and improvements to the quality of the materials used. These changes will not affect your use of the goods.

7. CANCELLING YOUR GOODS ORDER

7.1 You may be able to cancel or amend your order prior to us commencing production of your goods and receive a refund. Please contact me (as per clause 1.2) as soon as possible to determine whether you are able to cancel or amend your order. I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7.2 However, unless agreed by us, the cancellation right in clause 7.1 does not apply in the case of:

7.2.1 where good have commenced production; and

7.2.2 bespoke goods or made to measure/order goods.

7.3 Cancelling your order because of something we have done or are going to do. If you seeking to cancel your order for a reason set out at Clause 7.3.1 to 7.3.4 below the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:

7.3.1 I have told you about an upcoming change to the goods or these terms which you do not agree to;

7.3.2 I have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;

7.3.3 there is a risk that supply of the goods may be significantly delayed because of events outside our control; or

7.3.4 you have a legal right to end the contract because of something we have done wrong.

7.4 When we will pay the costs of return. We will pay the costs of return:

7.4.1 if the goods are faulty or misdescribed; or

7.4.2 if you are cancelling your order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.

7.5 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. For instance, where there may be a delay in receiving the goods or parts of the goods from an overseas supplier. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

8. OUR WARRANTY FOR GOODS

8.1 Your rights in respect of defective goods. I warrant that on delivery any goods which are goods shall:

8.1.1 conform in all material respects with their description and any relevant specification in the Order Form;

8.1.2 be free from material defects in design, material and workmanship;

8.1.3 be of satisfactory quality (within the meaning of the Sale of goods Act 1979); and

8.1.4 be fit for any purpose held out by us.

8.2 No liability for the goods failure to comply with warranty. We will not be liable for the goods failure to comply with the warranty in clause 8.1 if:

8.2.1 you make any further use of such goods after giving us notice of a defect;

8.2.2 the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;

8.2.3 the defect arises as a result of us following any drawing, design or specification in the Order Form supplied by you;

8.2.4 you alter or repair the product without our written consent; or

8.2.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

We will not provide a refund or replacement in respect of any matter that arises under this clause.

9. REFUND/REPLACEMENT OF GOODS

9.1 Refunds. If the following occurs, we’ll offer a full refund or redeliver replacement goods the next working day:

9.1.1 the goods are damaged (not as a result of clause 8.2);

9.1.2 the goods do not conform with the warranty in clause 8.1; or

9.2 Evidence to support return. Any claims for a refund as per clause 9.1 must be supported by the return of the damaged product and a valid receipt.

9.3 Your rights if there is a defect. If a product has a defect or other issue which is our responsibility, we shall request return of the product (if possible) and if we accept responsibility I shall, at our disrection:

9.3.1 repair the defect and redeliver to you at no additional cost to you; or

9.3.2 reprint the Image and redeliver to you at no additional cost to you; or

9.3.3 cancel the order and refund you in full.

If the order is redelivered you, you shall not be charged for any additional costs for reprinting and redelivery.

9.4 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.5 When your refund will be made. We will make any refunds due to you as soon as possible.

9.6 Terms applicable to replacement terms. These terms shall apply to any replacement goods supplied by us under clause 8.2.

11. PRICE AND PAYMENT FOR GOODS AND SERVICES

11.1 Our fees. The fees for our goods and services, are displayed on www.annettecphotography.com. I reserve the right to vary prices from time to time.

11.2 When you must pay and how you must pay. We accept payment with Mastercard, Visa, Stripe or Apple Pay. For all items, you must pay for the services prior to them being provided.

11.3 Currency. You will be charged in either Euros, Dollars or Pound Sterling depending on your local currency. If your local currency not one of these currencies, then we will assign a default currency to your account.

11.4 Tax. For all Print Fulfilment Orders we calculate sales tax based on a combination of the following information:

11.4.1 your country of domicile;

11.4.2 the country where we produce the goods;

11.4.3 the delivery address we are sending the goods to. So where an order does not attract VAT then we should reflect that at the checkout. Fulfilment of the orders can be from a UK, German or USA branch. Where we decide to fulfil the order is entirely our own decision.

This sale tax calculation is only advisory and should not be taken as being accurate, all tax liabilities resulting from any orders placed on our website are of the responsibility of the user.

11.5 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.7 for what happens if we discover an error in the price of the product you order.

11.6 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.7 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12. CONFIDENTIALITY

12.1 We each undertake that we will not at any time during the Contract disclose to any person any confidential information except as permitted by Clause 12.2.

12.2 Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.